Terms & Conditions

• Treatments for the selected area or package for 18 months from the date of purchase, up to one treatment per calendar month.
• One free annual maintenance treatment for the selected area or package thereafter — for as long as InnoDerm Clinic remains open.
• A skin assessment and patch test are mandatory before the first treatment.

Unlimited is purchased for one area or package. Additional areas are purchased separately.

1. The interval between treatments is determined by the treatment plan — usually four to six weeks depending on the area. This is a clinical interval and cannot be shortened.
2. Maximum one treatment per calendar month for each selected area.
3. Unused months do not carry over or accumulate.
4. Appointments are subject to availability. We recommend booking your next visit before leaving the clinic.

We understand plans change. Please give us as much notice as you can.

Two consecutive non-attendances without notice will result in your Unlimited being suspended for three months. The 18-month term is not extended for this period.

If you are unwell on the day, or something urgent happens, please call us. We will always try to help where we reasonably can.

Your Unlimited can be paused. The 18-month term is extended by exactly the length of the pause, so no time is lost.

Pregnancy

If you become pregnant, your Unlimited is paused automatically from the date you tell us, until three months after birth or until you finish breastfeeding, whichever is later.

We do not treat during pregnancy. This is a clinical decision: hormonal changes make results unpredictable and there is insufficient safety evidence. Please tell us as soon as you know.

Other reasons we will pause

• Breastfeeding
• Medication that is not compatible with laser treatment, including isotretinoin and photosensitising medicines
• Illness, surgery or recovery
• Recent sun exposure or a holiday in a hot climate — up to four weeks
• Relocation or extended travel — up to three months

To freeze, please tell reception in person, by phone, by email or by message. We will confirm your new end date in writing.

• After your 18 months, you are entitled to one complimentary top-up treatment on your purchased area or package each year.
• The top-up is provided where there is visible regrowth, assessed by your practitioner at the appointment.
• Please book in advance. Top-ups are subject to availability.
• This entitlement continues for as long as InnoDerm continues to operate at its registered premises.

Laser treatment achieves permanent hair reduction rather than permanent removal. Most people see a significant reduction after eight to ten treatments, but individual results vary depending on hair colour, skin type, hormones and medical history.

Where hair growth is driven by an underlying hormonal condition such as PCOS, ongoing maintenance beyond the annual top-up may be needed. This is available at member rates.

We cannot guarantee a specific number of treatments or a specific outcome.

• Unlimited is paid in full at the point of purchase by card, cash or bank transfer.
• InnoDerm does not offer credit or instalment plans. If you wish to spread the cost, third-party services such as Klarna are available and arranged directly between you and the provider.
• Unlimited is non-refundable and non-transferable. It cannot be sold, gifted or shared.
• Prices are fixed and discounts do not apply.

Unlimited is not refundable. If your circumstances change permanently, please speak to us — we will consider pausing your term or, at our discretion, converting the remaining value to another treatment at the clinic. This is offered as a goodwill gesture and is not a right under these terms.

• Please tell us about any change to your medication, medical history or skin condition before each treatment.
• Avoid sun exposure, sunbeds and self-tan for two weeks before and after treatment.
• Shave the area 24 hours before your appointment. Do not wax, pluck or thread between treatments.
• If you have used isotretinoin, a six-month gap is required before treatment.

We may decline to treat on the day if it is not clinically safe. In that case your month is not used.

These terms apply from the date of your purchase. Where we make changes, existing Unlimited holders keep the terms that applied when they purchased.