Contacts

✅ TREATMENT CONTRAINDICATIONS

Your medical history will always be reviewed during your consultation to ensure that any treatment we recommend is safe and suitable for you.

Please be aware that, in line with UK medical and safety guidance, only our skincare-based facial treatments (such as rehydrating or skin-brightening facials) are available for clients who are pregnant or breastfeeding.
Most aesthetic treatments are not recommended during pregnancy or breastfeeding, and we will always guide you on what is appropriate.
If you are unsure, please speak to your practitioner, who will be happy to advise you.

✅ TREATMENT COURSES

All treatment courses must be paid in full before the first session. Each course is valid for 12 months from the date of purchase and must be used within this period.

If you are unable to complete your course due to medical reasons, we may extend the validity upon receiving an appropriate medical certificate.

📍 Please note:

Innoderm Clinic operates a no-refund policy on all treatments and products, in line with UK consumer regulations. This applies to:

• services that have already been provided, and

• skincare or aesthetic products that cannot be returned for hygiene and safety reasons.

📍 Course Interruption Policy:

If you choose to discontinue a course before completing all sessions, any treatments already received will be charged at the full single-session price, not the discounted course rate. Any remaining balance after recalculation is non-refundable and cannot be exchanged for other services or products.

✅ BOOKINGS AND DEPOSITS

Consultation Deposit
Every treatment journey at Innoderm begins with a personalised consultation. During this appointment, your practitioner will assess your concerns, review your medical history, and recommend the safest and most effective treatment options.
• Consultation fee: £30 (payable at the time of booking).
• If you go ahead with a treatment on the same day or at a later date, this amount will be deducted from your total, making your consultation complimentary.

Consultations are by appointment only.
If you need to cancel or reschedule, please give us at least 24 hours’ notice.
Late cancellations or missed appointments may result in the consultation fee being retained.

✅ CANCELLATION & BOOKING DEPOSIT POLICY

At Innoderm Aesthetic Clinic, we operate a strict 24-hour cancellation policy to ensure fairness and appointment availability for all clients.

Booking Deposit
To secure your consultation or treatment appointment, a £30 deposit is required. This deposit will be:
• Deducted from the cost of your treatment or product purchase, or
• Refunded in full, if you cancel or reschedule with at least 24 hours’ notice.

This applies to:
• All consultations (in-clinic and online)
• All treatment appointments

Cancellation Terms
If you cancel or reschedule less than 24 hours before your appointment, or if you do not attend, the following applies:
• Your full deposit will be retained, regardless of the reason — including illness or COVID-19.
• This is because short-notice cancellations make it difficult for us to offer the appointment to another client.

We appreciate your understanding and cooperation.

How to Cancel or Reschedule
To amend or cancel your booking, please contact us via:

📞 Phone: +44 7345 382077 or +44 7361 585243
💬 WhatsApp: 0203 769 1385 (please leave a message if we are closed)
📧 Email: info@innodermclinics.co.uk

A member of our reception team will be happy to help.